The Virginia Department of Transportation (VDOT) is responsible for clearing public roads in Prince William.  (Track VDOT plowing progress in real-time.) Citizens with concerns about plowing or other road related items can contact VDOT at 703-383-8368 or novainfo@vdot.virginia.gov. For information on clearing of private roads, contact your HOA.

 VDOT prioritizes the roads and clears the main ones with high traffic volumes, such as interstate highways, main thoroughfares and high-volume roads leading into neighborhoods first, but the department’s stated goal is to make all roads passable within 48 hours of the storm’s end. VDOT does not clear snow from sidewalks or trails.
While there is no legal requirement in Prince William County to do so, residents and businesses are encouraged to remove snow and ice from sidewalks, so that all pedestrians, especially school children and those with disabilities, may walk securely. Additionally, the Fire Marshal’s Office asks people to “adopt” a fire hydrant. Remove snow around the hydrant to make it visible during big storms. It’s also helpful to place to place 4-foot, orange-tipped, 1-by-2-inch stakes in front of the hydrant or spray paint “fire hydrant” on the snow in front of the hydrant with brightly colored paint.
The main thing to remember is to be safe. If the roads are bad, stay off of them if you can. Monitor storm activity and try to get where you need to be before winter weather hits. People who are interested in the progress of snow removal in their neighborhoods can go to vdotplows.org to keep up with the latest in the clearing action.

To report damage as a result of plowing, call the Virginia Department of Transportation (VDOT) customer service number, 703-383-VDOT (8368). Report pot holes online. For damage claims, send an e-mail to novainfo@vdot.virginia.gov, with a description as well the time and date the damage occurred. Please do NOT send a photo. If needed, they will request pictures at a later time.

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